The principle assigned to deal with complaints is:
Vanguard Waterproofing Systems Ltd
Castle Hill House
12 Castle Hill Windsor
Tel No: 01635 959511
Email address: [email protected]
Company Registration No: 12533066
If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right.
We do everything we can to make sure our customers get the best products and services possible. However, sometimes we may not get things right the first time.
When that happens, we want you to tell us what went wrong so we can put matters right.
We want to:
If you are not satisfied with any aspect of our service or products you can tell us about your complaint in the following ways:
In writing – write to us and address your letter to The Customer Complaints Manager.
By telephone – call us on 01635 959511 during our office hours and ask for the Customer Services Department.
By email – use the email address shown.
We aim to resolve your complaint straight away but if we can’t, then we will write to you within three business days to tell you:
We will keep you informed on a regular basis but if you need an update please call us on 01635 959511 and ask to speak to the person handling your complaint.
If we can’t agree a solution with you within eight weeks, we will: